by TORI MORRISON | photo by Tyler McElhaney

DirecTV From Your Local Dealer?

DirecTV Poway Offers a New Customer Experience

Dominic O’Mahony and Rainer Zach, the owners of DirecTV Poway, North County’s authorized local DirecTV dealer, believe in the importance of quality service. “Our mission is to provide superior, personalized customer service. If we can’t pick up the phone we always get back to you within the hour. That’s a service guarantee,” related Rainer. DirecTV Poway is not only North County’s local DirecTV dealer for residential and commercial installations; they also work with Cox, Time Warner and AT&T to get their customers the best possible price on an internet, phone and TV bundle.

If you’re looking for a new kind of service experience, DirecTV Poway offers that personal touch. “Our customers have our personal cell phone numbers in case they have questions or need service,” Dominic stated. Since the company does all its own consultation, sales, installs and services, there is no third party involvement, no calls to 800 call center operators, and a twelve to twenty-four hour turn around on service calls. If you have a technical or billing question all you have to do is call Dominic or Rainer. This personalized approach is what sets DirecTV Poway apart from other TV service providers, and it is paying off. Their approach has created quite the buzz in Southern California. “We are A-rated on Angie’s List and are the highest rated DirecTV dealers in Southern California on Yelp,” said Rainer.

“We are A-rated on Angie’s List and are the highest rated DirecTV dealers in Southern California on Yelp.”

DirecTV Poway’s success is not only due to its dedication to its customers, but its knowledge and experience as well. Dominic has been in the TV and audio/video installation industry since 2009, and has perfected his technical trade over the years, developing a strong customer base. With a background in hospitality management and marketing, Rainer has twenty years of customer service experience. A proven track record in owning and running successful businesses helps him to achieve the company’s ultimate goal: 100% customer satisfaction.

Dominic and Rainer pride themselves on treating their customers with the utmost amount of quality customer service and professionalism. “We really enjoy working with our customers, and we are more than happy to reach out and help them whenever they have questions. Feel free to call us at any time with questions or concerns, for a free, no obligation, in-home consultation,” said Rainer.


At-A-Glance

Name of Business: DirecTV Poway
Owners: Rainer Zach and Dominic O’Mahony
Address: 14260 Garden Rd. Suite A5, Poway, CA 92064
Website: www.directvdealer.com/synchome
Phone Number: 858-386-6609
Description of Business: DirecTV Poway is a full service residential and
commercial DirecTV dealer.